Vague Resolution Note
A resolution note simply read 'Done', leading to confusion months later.
Case Lifecycle & Protocol Analysis
During a fast-tracked design review cycle, an architectural reviewer raised a comment questioning whether door swing clearances complied with ADA accessibility requirements in corridor 3B. The structural framing around this opening had also been shifted in the previous revision package. Instead of documenting the exact dimension change, the revised sheet number, or the coordinating engineering calculations, the responding designer entered only the word "Done" and changed the status to closed.
Four months later, during subcontractor shop drawing reviews, field engineers noticed conflicting clear dimensions between the architectural floor plan and the mechanical rough-in drawings. Because the resolution note provided zero context, no one could tell whether the wall was shifted, the door size was reduced, or the comment was simply dismissed by mistake. Reopening the issue required three project meetings and emergency coordination revisions that stalled trade execution.
Key Finding & Observations:
- The single-word response 'Done' stripped the record of technical rationale, sheet references, and modification timestamps.
- The lead reviewer accepted the closed status without requesting proof or opening the revision delta overlay.
- Audit trails degraded from authoritative engineering records into ambiguous administrative checkboxes.
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